Setting up an account is free and there are no special requirements.
Setting up an account will speed up the checkout process, allow you to easily check on the status of your orders, view your order history, create and share a wishlist, among other conveniences.
For orders to appear in your account, you must log in before placing your order. Regrettably, if you did not do so, we cannot retroactively add orders to your account history.
When you’re on the checkout page, you will find an option to select your preferred week to have the plants shipped. By default, the earliest available week for shipping will be displayed. Some weeks might not be available because we have reached maximum capacity for the week, or it includes a national holiday.
Regrettably, you may not. Each grower determines their shipping queue so that the plants that need to travel farther will ship earlier in the week than those going nearby. The goal is to have all plants delivered no later than Friday of the selected week so that they don’t spend the weekend in a container or in transit.
Yes, you may. If you wish to push the delivery back, we need to be notified of the change no later than Wednesday (at noon Eastern Time) prior to the shipping week indicated on your order confirmation.
No, you may not, whether the order you have already placed was eligible for a volume discount or not. Volume discounts are based on the increased efficiency of processing one large order rather than several smaller ones. This increased efficiency translates into lower costs that we can then pass onto you.
Our plugs are sold in full flats only. We are exploring the possibility of offering a selection of predetermined mixed flats in the near future. But, for the time being, we will not mix and match plugs.
As re-wholesalers we cannot sell plants at the same price our wholesale growers do. But we offer volume discounts as indicated on the species’ pages. Once you factor in shipping and handling costs - that are included in our pricing but not in any wholesale gower’s list prices - plants purchased through us with a volume discount are fairly close to matching wholesale prices.
We are currently required to charge sales tax for orders that ship to the following states:
If your organization is registered in any of the states listed above, you will need to set up an account with us (before placing an order) and email us your State Sales Tax Exemption Certificate. We will then mark your account as tax exempt and you will not be charged sales tax for any of your orders (you will have to log into your account before placing the order).
To cancel an order, please email us the request by responding to the order confirmation email you received at the time you placed your order. If you no longer have the original email, please email us by going to the “Contact Us” page, and be sure to include your full name, and order number if available.
Our plants ship Monday through Wednesday. Exceptionally they might ship as late as Thursday depending on volume and your proximity to the grower. You will receive a tracking number as soon as your plants are on their way. The goal is to have all plants delivered by Friday of the selected shipping week
Depending on the volume of orders for a given grower and a given week, they might generate shipping labels as early as Thursday of the previous week. You will be able to track your package as soon as UPS/FedEx picks it up and scans the shipping label.
On rare occasions, a package might be delayed for reasons out of our control. If your plants were stuck in transit, they will likely survive the weekend. If you have any concerns about the viability of the plants upon receipt, please photograph them immediately and send us the pictures. Be sure to include a legible photo of the plant ID tags. Also document any damage to the box before opening it, and include the shipping label.
See our dedicated “Shipping and Planting Info” page.
None of our plants are wild collected. All of our nurseries and growers are committed to using the best horticultural practices. All of our plants are nursery propagated, from seed or stock that has been ethically collected.
We can for most of our species, upon request. As a rule, our growers’ propagation stock is sourced as locally as possible. However, there are exceptions: some species are rare and endemic to tiny areas. Also, in a pinch, growers might sometimes buy or sell seed from/to each other to help out based on their respective supply and demand. So, if provenance is of particular concern, a good starting point is to select a grower that is closest to you. This information is included in the Pricing & Availability tab for each species.
We do not. Treating our plants with neonicotinoids, or other systemic pesticides that are absorbed by the plants, would be against our environmental mission.
We believe that pest and disease control begins with prevention. We use sterile growing mixes to reduce the chances of importing soil-borne pathogens and pests. When problems do arise remediation begins with correctly identifying the cause, then determining the appropriate protocol using earth-friendly methods. These include nematodes, beneficial predatory insects, soft chemistry and/or natural based bio fungicides.
Maybe. Even organic fertilizers are actually chemicals. Most growing media that is sold in garden centers is nutrient poor, which is why they incorporate varying amounts of fertilizer. Our growers use similar media, however they mix their own based primarily on the drainage requirements of the species in production. Because these mixes are nutrient poor and neutral, the appropriate PH amendments and fertilizers are applied at each stage of growth according to the species’ requirements.
On rare occasions, some plants will show foliage damage. This is typically only cosmetic and happens because the plants have begun to serve their ecological purpose as host plants. We take action when pests are spotted, but will let beneficial insects be.
We cannot guarantee our plants beyond their safe delivery. Although we will always try our best to help, there are too many factors beyond our control that can affect the viability of the plants once they are in your hands. Should the plants be questionable or show any signs of stress when they are received, we need to be notified immediately along with photos of the plants and their ID tags, so that we can address any potential problems and assess the plants’ viability.
Please see our privacy policy page.